Support centre

Getting started

Android and iOS, on phones and tablets, held landscape. Android 12 is the oldest version we build for. English, French and Japanese are the priority languages for development. Localization is still in progress; more languages are planned, and the final supported list will be confirmed for release.

1. Check development progress for availability. Use only download links officially published by Hana Games.
2. In a build you can access, play in landscape and complete the introduction before looking for other screens.
3. Read on-screen messages and let synchronization finish before starting another action.

Machines, visitors and earnings

A machine that stops earning is not necessarily broken software. Its condition, access and supplies can explain the stop. Money held inside machines is separate from your available wallet balance.

1. Select the affected machine and read its state: faults, maintenance or missing supplies. Check that its approach is clear.
2. Use the interventions offered in-game. Manual collection, cleaning and repair are free; stock purchases require a separate confirmation.
3. Read the return statement after an absence. Calculation is capped at 24 hours and can stop earlier; dismissing it grants nothing extra.

Account and progress

Your progress is stored on your game account and requires an internet connection. Google and Apple account linking are not currently active; do not rely on them to transfer or recover your progress.

1. Check that you are using the same game account and arcade. Do not create a replacement account to recover missing progress.
2. Do not uninstall or clear game data to fix lost progress, especially with an unlinked guest account.
3. Record the last correct session, arcade name and player ID if available. Contact the studio; recovery is not guaranteed.

Connection and loading

Yes. An internet connection is required to access your game account and synchronize your progress with the server.

1. Check internet access, then try another trusted network if loading remains stuck. Web browsing alone does not prove game-server access.
2. Allow loading to complete and read the error. Use the offered retry action; do not repeat a purchase during reconnection.
3. Use the service-status page as development information, not a live outage monitor. Send the error code if the problem continues.

Performance and display

First identify whether the issue affects the game or this website. A short recording can help distinguish slow performance, a loading failure and a visual defect.

1. After an active operation finishes, close and reopen the game. Close unnecessary apps and let a hot device cool down.
2. Check system and official game updates. Reinstalling or clearing storage should not be your first troubleshooting step.
3. For website issues, record browser version and page. For game issues, record the screen, device and circumstances of the slowdown.

Purchases and billing

Arcade Tycoon: World Tour is planned as a free-to-play game, with optional in-app purchases at release. The game has not launched yet and no purchases are available now.

1. First check whether your build actually offers a purchase. An offer preview does not prove that a payment occurred.
2. If your store shows a payment, keep the receipt and check its status before retrying. Do not buy again to force delivery.
3. Contact the studio with product, date and order reference. Hide payment details; refund procedures depend on the relevant store.

Account and personal data

The in-game procedure requests deletion of your account and its associated personal data. Some records may be retained as explained in the privacy policy. Deletion can only be requested inside the game.

1. Choose the relevant guide below and read its warnings before proceeding.
2. Submit the request exclusively inside the game and check the displayed status. Emailing this page's contact does not request account or data deletion.
3. A pending request is not proof of completed erasure. Read the privacy policy for retention periods and applicable rights.

Report a problem

Write to [email protected] and say what you saw, what you were doing at the time and which phone you use. A screenshot helps a lot.

1. Describe reproduction steps, expected outcome and actual result. A specific subject helps identify your report.
2. Include device, system and game versions, time with time zone and exact error text. Say whether it happens every time.
3. Attach a useful screenshot or short recording with private information hidden. Never send passwords, sign-in codes or card numbers.

Contact the studio[email protected]